Plico Knowledge Base
www.plicoenergy.com.au
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Before you're a Member
Before you're a Member
System Hardware FAQs
Billing Signup FAQs
Installation FAQs
Member Support
Future Proofing
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Plico Knowledge Base
Before you're a Member
Before you're a Member
System Hardware FAQs
Billing Signup FAQs
Installation FAQs
Member Support
Future Proofing
Before you're a Member
So, you want to know more before you get started? We’ve got answers to all of our most commonly asked Q's from signing up through to installation.
System Hardware FAQs
Western Power has told me that I can’t have more solar on my roof. What can I do?
What is the new product that we can put on 3 phase houses and how does this help?
Do I remain connected to the electrical grid?
Do I need to clean the solar panels?
How many solar panels is 6.6kw?
What is the size of the inverter?
Where do I find the owner’s manual?
If I already have solar can I still sign up to Plico?
Western Power has told me that I can’t have more solar on my roof. What can I do?
Who do I call if there is a problem?
Who organises approvals from Western Power and Synergy?
How can I see how much energy I’m producing?
Is the system rated for extreme conditions?
Where does Plico’s technology come from?
What happens to the solar energy I produce?
Can I purchase a battery/inverter up front, but still be part of the Virtual Power Plant?
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Billing Signup FAQs
When do you start paying your weekly subscription fee?
Do I still receive bills from Synergy or Western Power?
Will I get two bills or one?
What is an STC?
Is there a Government rebate for batteries?
Can I exit the contract?
How do I print my Credit Savvy report?
What happens if I sell my house or business?
Can I buy out the system under this contract?
What will happen if I stop paying the weekly subscription fee?
How long is the agreement I need to sign?
I’m renting, can I sign up?
I’m having financial difficulties and trouble paying my bills. What can I do?
If a system costs $15,000-18,000 why am I paying more over 10 years?
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Installation FAQs
Who will be installing the systems?
Can the inverter be installed on the outside of my house?