Your installation day is nearly here—here are 10 things you need to know to be prepared and ensure a smooth process.
You've chosen your Plico system, arranged your payment method and are now ready to start saving with your new battery system. But before we get you up and running, here are 10 important things you need to know to be prepared.
1. You must have a working, stable internet connection at your property.
This is a regulatory requirement for the connection of the inverter and the ongoing maintenance of your system. If you do not have a modem or internet connection, please let us know as we will need to investigate this and possibly reschedule installation. If we need to return to connect your system to the internet after installation, a site visit fee may apply.
We prefer to install an ethernet cable directly to your home modem. If this is not possible, we connect to the home Wi-Fi. The team will need your Wi-Fi password to enable your system, so please have this handy.
Please note that the inverter will only work on the 2.4GHz Wi-Fi band and not on the 5GHz Wi-Fi band.
2. Someone needs to be home to meet the installers.
Please ensure there is someone at home to provide our installers access to your property and get the installation underway. Our installer should contact you the day before to set a firmer time of arrival. You don’t have to be home for the entire day.
3. Our installer will need access to ceiling space and will turn the power off for a few hours.
Your power will be switched off at multiple times throughout the day. Most of the installation work is external to your home, on the roof and at the switchboard. Please note that the installation process can be noisy at times, however our installers will keep any disruption to a minimum.
4. If you have a tile roof, please have spare tiles available.
Our installers endeavour to take the utmost care to avoid and/or limit damage to tile roofs, however, on occasion it is unavoidable. Where any part of the roof needs to be traversed or accessed during installation or service work, and is constructed from ceramic or masonry tiles, please ensure spare tiles are available to the installers/service workers.
Where no spare tiles are available, we will try to temporarily repair any damage and move damaged tiles to a section of the roof where the tiles are easily accessed, and the damage caused by the ingress of water will be limited. We will not be liable for any damage caused or for additional site visits to replace tiles where spare tiles were not first supplied when the works were undertaken.
5. Small holes may be left behind if we remove an existing system.
When removing an existing installation (solar inverter and/or electrical equipment) from a wall or surface, there may be some small holes left behind. While we do offer minor patching to address this, we want to clarify that we are not professional repairers and cannot take responsibility for major repairs after the removal of said equipment.
6. We only install when safe to do so.
Safety is our top priority. While we are committed to your installation date, weather conditions may cause installation to be delayed/rescheduled. Particularly wet or hot weather can impact the safety of our installers. In these conditions, our installers will perform as much work as they can safely to keep your install progressing, however a return trip may need to be scheduled to finish roof work. Please keep this in mind if your installation is scheduled during extreme weather.
7. Sometimes, unforeseen circumstances may impact your installation.
Rest assured we are as committed to your installation date as you are. However, there can be unforeseen circumstances like installer sickness, supply shortages, transport delays and extreme weather events that impact installation timelines. We understand this can cause inconvenience and we’ll do our absolute best to minimise any disruption to your installation. We appreciate your patience, should we need to reschedule, and we will keep you informed every step of the way.
8. Always keep us updated of any additional works.
Please note that any work arranged directly with our installer may not be covered by our included installation costs. This is important to consider if you are contacting our installer directly. Always keep us informed of any issues or concerns.
9. Finalise your payment.
If you are purchasing your system upfront, you will be invoiced your 50% deposit for the system prior to installation. Please pay this at your earliest convenience as your installation cannot proceed until we receive your payment. If you are paying with finance, please ensure you have everything set up and ready to go prior to installation. This includes finalising your direct debit details with your finance provider.
10. Enjoy those savings!
Your Plico system will be functioning as soon as it’s installed, so you can start monitoring your energy production and usage. You will receive an email from the system manufacturer with log in details to the clever energy monitoring app. The app allows you to monitor your energy production and usage so you can maximise your energy savings. Make sure to check your Junk/Spam folders if you haven’t received this email.
Our installers will provide you with a user manual for your system. Familiarise yourself with this manual and our suite of Member Help Articles (like this one) to get the most out of your Plico system.
And for all enquiries after your system is installed, please reach out to us via our Member Support Form.