Member Support

Here is everything you need to know about managing your Plico system to get the most from it.

• I thought I would save more on my bill?
• What to do in the event of a blackout from the grid?
• Can my solar panels power my house during the day when there is a grid power outage?
• If I change my internet provider, will an installer need to set up the inverter again?
• Where do I find the owners manual?
• Where is the bypass switch? And what is it used for?
• I keep having blackouts? What do I do when I have mini black outs?
• What are the new regulations?
• What is the warranty process?
• Is there a service and/ or maintenance call out fee?
• What is the operating temperature of my system?
• If I have 8.2kW panels why am I only getting 5kW of energy from them?
• How do I access the Portal?
• What do I do if my system goes offline?