It's important to reconnect your inverter as soon as possible. Here's how.
If your inverter is offline, it usually means that it has lost connection to the internet. Most likely the system itself is still working fine in the background to generate, store and distribute clean energy to your home. However, it's very important to get your inverter back online so that critical faults and alarms can be monitored. It's also required by the inverter manufacturer, the network provider and by us. Plus, an online inverter means you can earn VPP Rewards.
The most common reasons your inverter goes offline are a lost connection to your home internet router or the software controller freezing during an update.
The good news is that getting your inverter back online is easy. First, you'll need to identify which inverter you have with your Plico system - Redback or Alpha ESS.
Reset instructions for Plico system inverters
Redback Technologies
Is your system solar only? It's likely you have a Redback Smart SI Series inverter.
Smart SI Series inverter restart instructions
Do you have a 3-phase system? It's likely you have a Redback ST10000 inverter.
ST10000 inverter restart instructions
Do you have a Redback hybrid inverter for your solar + battery system? It's likely to be a SH5000 inverter.
SH5000 inverter restart instructions
Alpha ESS
Do you have an Alpha ESS system? We suggest you restart your modem and another other routers or Wi-Fi extenders you may have. If you have an ethernet cable connection, make sure this is securely connected to the correct port on the router (not the WAN port). Try unplugging the cable and plugging it back in again. Once you have tried these steps, you can review your WiFi settings. Check out this video for instructions.
Still not connected? Please reach out to us and we will provide you with the reset instructions for your Alpha model.
If your inverter remains offline or loses internet connection very often, please raise a Member Support Form and we will reach out to assist you.