It's important to reconnect your inverter as soon as possible. Here's how.
If your inverter is offline, it usually means that it has lost connection to the internet. Most likely the system itself is still working fine in the background to generate, store and distribute clean energy to your home. However, it's very important to get your inverter back online so that potential faults and alarms can be monitored. It's also required by the inverter manufacturer, the network provider and by us.
The most common reasons your inverter goes offline are a lost connection to your home internet router or the software controller freezing during an update.
The good news is that getting your inverter back online is easy. First, you'll need to identify which inverter you have with your Plico system - Redback or Alpha ESS
Reset instructions for Plico system inverters
The inverter restart instructions for Redback inverters are provided below. If you have an Alpha ESS inverter, please reach out to us for restart instructions.
- Is your system solar only? It's likely you have a Redback Smart SI Series inverter.
Smart SI Series inverter restart instructions - Do you have a 3-phase system? It's likely you have a Redback ST10000 inverter.
ST10000 inverter restart instructions - Do you have a Redback hybrid inverter for your solar + battery system? It's likely to be a SH5000 inverter.
SH5000 inverter restart instructions - Do you have an Alpha ESS system? Please reach out to us and we will provide you with the reset instructions.
If your inverter remains offline or loses internet connection very often, please raise a Member Support Form and we will reach out to assist you.