Depending on the type of modem you have, reconnecting your inverter can be a simple process.
When you change internet providers, your inverter will lose connection to the internet. A solid internet connection is essential to monitor potential faults and track your energy, as well as being part of your contractual obligations and system warranty.
Reconnecting your inverter can be simple process. Refer to your Owner's Manual for detailed instructions on how to get back online.
If this doesn't get you back online, it may be because your modem has additional security requirements. If this is the case, you may need to contact your internet provider to get your inverter connected. You also have the option for Plico technicians to hardwire your internet connection to the inverter. This will incur a call-out fee.
If you'd like a member of your Support Team to reach out, simply complete a Member Support Form.