1. Knowledge Base
  2. Billing & Signup FAQs

If a system costs $15,000-18,000 why am I paying more over 10 years?

This is a managed service agreement, which means over the ten-year contract period the upfront cost, as well as services and replacements, are all factored into the weekly price.

Other items included in the service agreement:

  • Installation
  • Replacement battery and inverter
  • Maintenance and repair services
  • Virtual Power Bank operational services
  • Community Fund profits

Our VPP Service Agreement model is not just a pay-it-back arrangement; we want to ensure there are no ‘surprise’ costs associated with the system.

Vital services are necessary for the VPP to operate. Once SUSI’s investment has been returned, the contract fees will reduce to simply cover the running costs, minus the income produced, with the community owning the VPP entity.